Yes it is long but is full of useful information!

When can I move in?

Your tenancy begins on the 1st July. You can move in from that day onwards unless you have a summer rent reduction. The amount of your summer credit will determine the day you can move in. See individual property descriptions for details of summer credit.

** Please do be aware that if you move in during the first 3 days of July we may not have had time to clean the property. If it hasn’t been done it will be done as soon as possible **

When will I receive my key?

If you move in on the 1st/2nd July one of the team will meet you at the property (between 08.30-16.30). You will be asked to sign for any keys which you take for yourself or any of your housemates.

If you are moving in later than this, your key will be posted to your home address. If 4 days before you want to move in your key has not arrived, please contact us immediately and we can send out a replacement. Please do not turn up to the property on a Sunday and then ring us saying you don’t have a key!

Can I move in early?

It is sometimes possible for you to move in early. Please contact the office for assistance.

Can I move my belongings into the property before the start of the tenancy?

This is sometimes possible but you will need to have the permission of the current tenants. If they give their permission please can you make sure all of your items are clearly marked “Incoming Tenant” and placed neatly (preferably in cupboards). Our cleaners will not be able to clean where your belongings are so please bear this in mind. Anything not clearly marked will be thrown away!

Yuck! The property hasn’t been cleaned!

Your house will have been cleaned thoroughly by professional cleaners prior to you moving in. If you are planning on moving in during the first 3 days in July we will aim to get your house cleaned as a priority but please be aware that we may not have had time to clean yet. Most of our tenants don’t move out until the 30th June so it’s impossible to get all of our houses cleaned by the 1st July. Your house will be cleaned there just may be a slight delay.

The Inventory

An inventory will be sent to the property by September. This is a simple one page document listing the contents and condition of your home with a brief description. It will also include meter readings. Please check this carefully and make any changes you think are necessary and then send us a copy.

Gas, Electricity & Water

These are all included in your rent so you don’t need to do anything. Meter readings will be taken at the start of your tenancy and then half way through and finally at the end. If you are using above average amounts of gas or electricity you may be charged. This doesn’t mean you need to panic and live in darkness it just means be sensible. If you leave a room turn off the light, don’t leave TV’s etc on standby – turn them off, don’t use the tumble dryer in the summer when you can dry your clothes outside.

Telephone/Internet

There should be a telephone line into the house. You will need to contact BT to get this line enlivened. Please do bear in mind that any telephone or internet packages you get may be subject to a minimum contract of 12 months.

In most of our properties wireless broadband is included in the rent. We provide the router you just need to make sure that your computer is wireless enabled. In others we may be able to provide it as an extra. Contact us for more information.